Policy

Return & Refund Policy (Takeaway Restaurant)

Due to the perishable nature of our food, all sales are final. We do not accept returns or exchanges once an order has been prepared or collected. However, your satisfaction is very important to us.

If you receive: The wrong item An item that is missing Food that is damaged or not prepared as ordered please contact us immediately with your order number and a clear photo if applicable. We will review the issue and, if approved, offer a replacement or store credit at our discretion. Refunds are not provided for change of mind or incorrect information entered by the customer.  

Privacy Policy (Takeaway Restaurant)

We respect your privacy and are committed to protecting your personal information. When you place an order with us.

we may collect: Your name Contact details (phone number, email) Delivery or pickup information Payment details (processed securely by third-party providers). 

Your information is used only to: Process and fulfill orders Communicate order updates Improve our services We do not sell or share your personal data with third parties, except where required to complete your order (e.g., payment processors or delivery services).

By using our website, you agree to this privacy policy.  

Terms of Service (Takeaway Restaurant)

By placing an order with us, you agree to the following terms: All orders are subject to availability Prices and menu items may change without notice Customers are responsible for providing accurate order and contact information.

We reserve the right to cancel or refuse orders due to errors, suspected fraud, or operational issues Allergens: While we take care in food preparation, we cannot guarantee a completely allergen-free environment Use of our website and services indicates acceptance of these terms. 

 Shipping / Delivery Policy (Takeaway Restaurant)

We offer in-store pickup only. Delivery is not available right now.

Pickup orders must be collected within the selected time window Orders not collected on time may not be remade or refunded Please ensure someone is available to receive the order at the delivery address provided Contact Information (Required).

 If you have any questions or concerns,
you can contact us at: 
Business Name: Umaibox Sushi
Email: umaibox.zurich@gmail.com
Phone: +41 0762123894
Location: Schlieren-64, Zurich.
Hours: Daily, 11:30 AM – 2:30 PM (Break) 5:30 pm -10:30pm.